Inteligencja umysłu i inteligencja serca – nierozłączne aspekty pracy kierowniczej w hotelarstwie

Abstract

The article depicts differences between the so-called academic intelligence (measured by IQ score) and emotional intelligence (EQ) and describes the elements of emotional intelligence – psychological, social and praxeological competences. The thesis has been advanced that high EQ seems to be useful, especially in managerial work in the field of services, including hotel industry. An attempt was made at indicating that development of emotional intelligence is an essential element of delivering high-level hospitality services. Without high EQ, it seems impossible to meet the requirements concerning features and skills of a good hotelier.