Pokaż uproszczony rekord

Replaced by Machines? The Intelligent (Ro)Bots as the Disruptive Innovation for Human Workforce in Cross Cultural Perspective

dc.contributor.authorModliński, Artur
dc.contributor.authorBartosiak, Marcin
dc.contributor.editorŚwiątek-Barylska, Ilona
dc.contributor.editorMohan Devadas, Udaya
dc.date.accessioned2021-11-17T15:09:57Z
dc.date.available2021-11-17T15:09:57Z
dc.date.issued2021
dc.identifier.citationModliński A., Bartosiak M., Replaced by Machines? The Intelligent (Ro)Bots as the Disruptive Innovation for Human Workforce in Cross Cultural Perspective, [in] Facets of Managing in Cross-Cultural Diversity, I. Świątek-Barylska, U. Mohan Devadas (eds.), WUŁ–WN PWN, Łódź 2021, https://doi.org/10.18778/8220-533-6.05pl_PL
dc.identifier.isbn978-83-8220-533-6
dc.identifier.urihttp://hdl.handle.net/11089/39796
dc.description.abstractThe rise of artificial intelligence (AI) and its growing capacity in sensing, cognizing, and performing, is directly exposing the human workforce to the competition with more and more intelligent machines. The potential replacement of the human workforce by AI has become the starting point for a scientific discussion not only for human resources management, but also for organizational anthropology and cross-cultural management. Managers should know the nature of machines replacing humans, and develop strategies to deal with the phenomenon. This chapter presents examples of professions that can be replaced by technology. It also shows a case where such a replacement has already happened. It tries to answer the question if the human workforce can be universally (globally) “disrupted” by autonomous technologies, and it lies the foundation for future research regarding the acceptance of technology in various cultures.pl_PL
dc.language.isoenpl_PL
dc.publisherWydawnictwo Uniwersytetu Łódzkiegopl_PL
dc.relation.ispartofFacets of Managing in Cross-Cultural Diversity;
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectartificial intelligencepl_PL
dc.subjectbotspl_PL
dc.subjectHuman Resourcespl_PL
dc.subjectautonomous technologiespl_PL
dc.titleReplaced by Machines? The Intelligent (Ro)Bots as the Disruptive Innovation for Human Workforce in Cross Cultural Perspectivepl_PL
dc.typeBook chapterpl_PL
dc.page.number69-89pl_PL
dc.contributor.authorAffiliationUniwersytet Łódzki, Wydział Zarządzania, Katedra Zarządzaniapl_PL
dc.contributor.authorAffiliationUniversity of Pavia, Department of Economics and Managementpl_PL
dc.identifier.eisbn978-83-8220-534-3
dc.referencesAkella, P., Peshkin, M., Colgate, E., Wannasuphoprasit, W., Nagesh, N., Wells, J., … Peacock, B. (1999), Cobots for the automobile assembly line. In Proceedings 1999 IEEE International Conference on Robotics and Automation (Cat. No.99CH36288C) (vol. 1, pp. 728–733). https://doi.org/10.1109/ROBOT.1999.770061pl_PL
dc.referencesAkerkar, R. (2019), Artificial Intelligence for Business, Springer.pl_PL
dc.referencesAutomatic Train Control, Retrieved from http://www.railway-technical.com/signalling/ automatic-train-control.html (accessed 15.03.2021).pl_PL
dc.referencesBonaretti, D., Bartosiak, M., Lui, T. W., Piccoli, G., and Marchesani, D. (2020), “What can I (S) do for you?”: How technology enables service providers to elicit customers’ preferences and deliver personalized service. “Information & Management”, 57(6), https://doi.org/10.1016/j.im.2020.103346pl_PL
dc.referencesBonaretti, D., Bartosiak, M., Lui, T. W., Piccoli, G., and Marchesani, D. (2020), “What can I (S) do for you?”: How technology enables service providers to elicit customers’ preferences and deliver personalized service. “Information & Management”, 57(6), https://doi. org/10.1016/j.im.2020.103346pl_PL
dc.referencesBureau of Labor Statistics, U.S. Department of Labor (2018), Occupational Outlook Handbook, Agricultural Workers. Retrieved from https://www.bls.gov/ooh/farming-fishing-andforestry/ agricultural-workers.htm (accessed 7.02.2021).pl_PL
dc.referencesChien, S.-Y., Lewis, M., Sycara, K., Liu, J.-S., and Kumru, A. (2018), The Effect of Culture on Trust in Automation: Reliability and Workload. ACM Trans. Interact. Intell. Syst., 8(4), 29:1–29:31. https://doi.org/10.1145/3230736pl_PL
dc.referencesChiandoni, M. (2013), Milan opens first driverless metro line. Retrieved from https://www. railjournal.com/passenger/metros/milan-opens-first-driverless-metro-line/ (accessed 15.03.2021).pl_PL
dc.referencesChristensen, C. M., Raynor, R., and McDonald, R. (2015), What is Disruptive Innovation. Harvard Business Review.pl_PL
dc.referencesColgate, J. E., Wannasuphoprasit, W., and Peshkin, M. A. (1996), Cobots: robots for collaboration with human operators (vol. 58, pp. 433–439). Presented at the American Society of Mechanical Engineers, Dynamic Systems and Control Division (Publication) DSC.pl_PL
dc.referencesDaugherty, P., and Wilson, H. J. (2018), Human+Machine. Reimagining Work in the Age of AI. Harvard Business Review Press, Boston.pl_PL
dc.referencesDavis, B. (2014), 2030: have email and social destroyed the art of letter writing?. Retrived from https://econsultancy.com/2030-have-email-and-social-destroyed-the-art-of-letter-writing/ (accessed 15.03.2021).pl_PL
dc.referencesDonnelly, L. (2017), NHS trials artificial intelligence app as alternative to 111 helpline. Retrieved from https://www.telegraph.co.uk/technology/2017/01/05/nhs-trials-artificial-intelligence-app-place-111-helpline/ (accessed 21.11.2020).pl_PL
dc.referencesErik (2018), Retrieved from https://www.aimlmarketplace.com/chatbots/bot/erik (accessed 15.03.2021).pl_PL
dc.referencesEvans, B. (2013), Attack of the Intelligent Sewing Machines!. Retrieved from https://www.forbes. com/sites/oracle/2013/02/08/attack-of-the-intelligent-sewing-machines/#b0146ca47b80 (accessed 15.03.2021).pl_PL
dc.referencesFingas, J. (2016), France is the first to use drones for its national mail service. Retrieved from https://www.engadget.com/2016/12/21/france-drone-mail-delivery/?guccounter=1 (accessed 15.03.2021).pl_PL
dc.referencesForrest, C. (2018), Amazon Go launches: The automated retail revolution begins. Retrieved from https://www.techrepublic.com/article/amazon-go-launches-the-automated-retailrevolution- begins/ (accessed 20.11.2020).pl_PL
dc.referencesGartner Summit (2011), Gartner Customer 360, Summit 2011. Retrieved from https://www. gartner.com/imagesrv/summits/docs/na/customer-360/C360_2011_brochure_FINAL.pdf (accessed 15.03.2021).pl_PL
dc.referencesGesteland, R. (2012), Cross-cultural Business Behavior: A Guide for Global Management 5th (fifth), Denmark: Copenhagen Business School Press.pl_PL
dc.referencesGladden, M. (2019), Who Will Be the Members of Society 5.0? Towards an Anthropology of Technologically Posthumanized Future Societies, “Social Sciences”, vol. 8. https://doi.org/10.3390/socsci8050148pl_PL
dc.referencesGraham, J. L. (2009), Culture and Human Resources Management. The Oxford Handbook of International Business. https://doi.org/10.1093/oxfordhb/9780199234257.003.0018.pl_PL
dc.referencesGoldhil, O. (2013), Slow death of the letter. Retrieved from: https://www.telegraph.co.uk/news/uknews/royal-mail/10223878/Slow-death-of-the-letter.html (accessed 15.03.2021).pl_PL
dc.referencesHannes, B. (2017), Why AI gets the language of games but sucks at translating languages. Retrieved from https://venturebeat.com/2017/05/24/why-ai-trumps-us-at-chess-but-not-at-language-translations/ (accessed 15.03.2021).pl_PL
dc.referencesHarris, J. (2017, November 25), Meet your new cobot: is a machine coming for your job? The Guardian. Retrieved from https://www.theguardian.com/money/2017/nov/25/cobot-machine-coming-job-robots-amazon-ocado (accessed 21.11.2020).pl_PL
dc.referencesHofstede, G. (2003), Cultures Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations, England: Sage.pl_PL
dc.referencesHollinger, P. (2016, May 5), Meet the cobots: humans and robots together on the factory floor. Retrieved March 13, 2019, from https://www.ft.com/content/6d5d609e-02e2-11e6-af1d-c47326021344 (accessed 15.03.2021).pl_PL
dc.referencesIwabuchi, K. (2015), Pop-culture diplomacy in Japan: soft power, nation branding and the question of ‘international cultural exchange’. “International Journal of Cultural Policy”, vol. 21, Iss. 4.pl_PL
dc.referencesJamieson, D. (2018), You’re Going To Use That Self-Checkout Machine Whether You Like It Or Not. Retrieved from https://www.huffingtonpost.com/entry/youre-going-to-usethat- self-checkout-machine-whether-you-like-it-or-not_us_5b05ada4e4b05f0fc84428a5 (accessed 15.03.2021).pl_PL
dc.referencesKaplan, A., and Haenlein, M. (2019), Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence. “Business Horizons”, 62(1), 15–25. https://doi.org/10.1016/j.bushor.2018.08.004pl_PL
dc.referencesKelly, N., and DePalma, D. (2014), Common sense advisory. Retrieved from http://www. commonsenseadvisory.com/Portals/0/downloads/120531_QT_Top_100_LSPs.pdf (accessed 08.01.2019).pl_PL
dc.referencesKhan, S. (2018), Self-driving taxis to be launched in London by 2021, Addison Lee says. Retrieved from https://www.independent.co.uk/news/uk/home-news/self-driving-taxis-london-addison-lee-ride-sharing-technology-a8595381.html (accessed 15.03.2021).pl_PL
dc.referencesKorosec, K. (2018), Waymo launches self-driving car service Waymo One. Retrieved from https://techcrunch.com/2018/12/05/waymo-launches-self-driving-car-service-waymo-one/ (accessed 15.03.2021).pl_PL
dc.referencesLalik, E. (2015), O co chodzi z tymi Beaconami? To kolejna rewolucja technologiczna czy następny niewypał? Retrieved from https://www.spidersweb.pl/2014/01/beacon.html (accessed 15.03.2021).pl_PL
dc.referencesLau, C.-M., and Ngo, H.-Y. (1996), One country many cultures: Organizational cultures of firms of different country origins. “International Business Review”, 5(5), 469–486. https://doi.org/10.1016/0969-5931(96)00022-4pl_PL
dc.referencesLu, S. (2017), Wage Level for Garment Workers in the World. Retrieved from https:// shenglufashion.com/2018/03/04/wage-level-for-garment-workers-in-the-world-updated-in-2017/ (accessed 21.11.2020).pl_PL
dc.referencesMaliszewski, M. (2018), Raport. Polskie chatboty 2018. Retrieved from https://www.k2bots.ai/blog/polskie-chatboty-2018-raport (accessed 21.11.2020).pl_PL
dc.referencesMaking our first chat bot. (2018), Retrieved from https://www.london.gov.uk/city-hall-blog/making-our-first-chat-bot (accessed 21.11.2020).pl_PL
dc.referencesMann, S. (2018), 10 Automation and AI Tips for Working Smarter on the IT Service Desk. Retrieved from https://itsm.tools/2018/05/01/10-automation-ai-tips-for-working-smarter-on-the-it-service-desk (accessed 15.03.2021).pl_PL
dc.referencesMarc, B. (2017), A new t-shirt sewing robot can make as many shirts per hour as 17 factory workers. Retrieved from https://qz.com/1064679/a-new-t-shirt-sewing-robot-can-make-as-many-shirts-per-hour-as-17-factory-workers/ (accessed 21.11.2020).pl_PL
dc.referencesMcCurry, J. (2018), Driverless taxi debuts in Tokyo in ‘world first’ trial ahead of Olympics. Retrieved from https://www.theguardian.com/technology/2018/aug/28/driverless-taxi-debuts-in-tokyo-in-world-first-trial-ahead-of-olympics (accessed 21.11.2020).pl_PL
dc.referencesMcKendrick, J. (2018), Artificial Intelligence Will Replace Tasks, Not Jobs. Retrieved January 30, 2019, from https://www.forbes.com/sites/joemckendrick/2018/08/14/artificial-intelligence-will-replace-tasks-not-jobs/ (accessed 21.11.2020).pl_PL
dc.referencesMeyer, E. (2014), The Culture Map: Breaking Through the Invisible Boundaries of Global Business (1 edition). New York: PublicAffairs.pl_PL
dc.referencesMoravec, H. (1990), Mind Children: The Future of Robot and Human Intelligence, Harvard.pl_PL
dc.referencesMusk, E. (2018), Yes, excessive automation at Tesla was a mistake. To be precise, my mistake. Humans are underrated. [Tweet]. Retrieved January 30, 2019, from https://twitter.com/ elonmusk/status/984882630947753984?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed% 7Ctwterm%5E984882630947753984&ref_url=https%3A%2F%2Fwww.livescience. com%2F62331-elon-musk-humans-underrated.html (accessed 15.03.2021).pl_PL
dc.referencesMyers, J. (2015), These are the most endangered jobs in 2015. Retrieved from https://www. weforum.org/agenda/2015/10/these-are-the-most-endangered-jobs-in-2015/ (accessed 15.03.2021).pl_PL
dc.referencesNomura, T., Syrdal, D.S., Dautenhahn, K. (2015), Differences on Social Acceptance of Humanoid Robots between Japan and the UK, retrieved from: https://pdfs.semanticscholar. org/01b9/fbcc234b1872fe28cfbd6f30d71fb34f7170.pdf (accessed 15.03.2021).pl_PL
dc.referencesNorman, D. (2014), Things That Make Us Smart: Defending Human Attributes in the Age of the Machine, New York: William Patrick Book.pl_PL
dc.referencesPage, C. (2018), Sainsbury’s mimics Amazon with launch of ‘first’ checkout-free store in London. Retrieved from https://www.theinquirer.net/inquirer/news/3061056/sainsburys-mimics-amazon-with-launch-of-first-checkout-free-store-in-london (accessed 15.03.2021).pl_PL
dc.referencesPeshkin, M., and Colgate, J. E. (1999), Cobots. “Industrial Robot: The International Journal of Robotics Research and Application”, vol. 26, No. 5, pp. 335–341. https://doi.org/10.1108/ 01439919910283722pl_PL
dc.referencesRandall, T. (2018, June 9), Elon Musk’s Alien Dreadnought: An insider’s view of Tesla’s Model 3 factory. “Business Standard India”. Retrieved from https://www.business-standard. com/article/international/elon-musk-s-alien-dreadnought-an-insider-s-view-of-teslas-model-3-factory-118060900902_1.html (accessed 21.11.2020).pl_PL
dc.referencesRodriguez, J., Piccoli, G., and Bartosiak, M. (2019, January), Nudging the Classroom: Designing a Socio-Technical Artifact to Reduce Academic Procrastination. In Proceedings of the 52nd Hawaii International Conference on System Sciences.pl_PL
dc.referencesSalacuse, J. W. (1998), Ten Ways that Culture Affects Negotiating Style: Some Survey Results. “Negotiation Journal”, vol. 14.pl_PL
dc.referencesSamuely, A. (2015), Carrefour undertakes first large-scale beacon deployment in Romanian hypermarkets. Retrieved from https://www.retaildive.com/ex/mobilecommercedaily/ carrefour-undertakes-first-large-scale-beacon-deployment-in-romanian-hypermarkets (accessed 21.11.2020).pl_PL
dc.referencesSchaller, R. R. (1997), Moore’s law: past, present and future. “IEEE Spectrum”, vol. 34, pp. 52–59.pl_PL
dc.referencesSennaar, K. (2018), AI in Agriculture – Present Applications and Impact. Retrieved from https://emerj.com/ai-sector-overviews/ai-agriculture-present-applications-impact/ (accessed 15.03.2021).pl_PL
dc.referencesSheridan, T. B., Vámos, T., and Aida, S. (1983), Adapting automation to man, culture and society. “Automatica”, vol. 19, pp. 605–612. https://doi.org/10.1016/0005-1098(83)90024-9pl_PL
dc.referencesStoltzfus, J. (2020), The 6 Most Amazing AI Advances in Agriculture. Retrieved from https:// www.techopedia.com/the-6-most-amazing-ai-advances-in-agriculture/2/33177 (accessed 20.11.2020).pl_PL
dc.referencesSupeala, D. (2015), World premiere: Carrefour Hypermarkets have installed large networks of iBeacons to guide and inform in-store customers. Retrieved from https://www.onyxbeacon. com/world-premiere-carrefour-hypermarkets-have-installed-large-networks-ofibeacons- to-guide-and-inform-in-store-customers/ (accessed 20.11.2020).pl_PL
dc.referencesTiller, E. (2018), 3 ways AI is working to improve agriculture. Retrieved from https:// sustainableamerica.org/blog/3-ways-ai-is-working-to-improve-agriculture/ (accessed 15.03.2021).pl_PL
dc.referencesTimms, M. J. (2016), Letting Artificial Intelligence in Education Out of the Box: Educational Cobots and Smart Classrooms. “International Journal of Artificial Intelligence in Education”, 26(2), 701–712, https://doi.org/10.1007/s40593-016-0095-ypl_PL
dc.referencesVeloso, M., Biswas, J., Coltin, B., Rosenthal, S., Kollar, T., Mericli, C., … Ventura, R. (2012), CoBots: Collaborative robots servicing multi-floor buildings. In: 2012 IEEE/RSJ International Conference on Intelligent Robots and Systems (pp. 5446–5447), https://doi.org/10.1109/ IROS.2012.6386300pl_PL
dc.referencesVerganti, R. (2008), Design, Meanings, and Radical Innovation: A Metamodel and a Research Agenda. “The Journal of Product Innovation Management”, vol. 25, pp. 436–456.pl_PL
dc.referencesWages and productivity in the garment sector in Asia and the Pacific and the Arab States (2014), Retrieved from https://www.ilo.org/asia/publications/WCMS_534289/lang--en/ index.htm (accessed 30.09.2021).pl_PL
dc.referencesWaldrop, M. M. (2016), More than Moore. “Nature”, 530 (7589), p. 144.pl_PL
dc.referencesWhite, K. (2015), How Big is the U.S. Call Center Industry Compared to India and The Philippines?. Retrieved from https://info.siteselectiongroup.com/blog/how-big-is-the-us-call-centerindustry- compared-to-india-and-philippines (accessed 15.03.2021).pl_PL
dc.referencesWilson, H. J., and Daugherty, P. R. (2018a), Collaborative Intelligence: Humans and AI Are Joining Forces. “Harvard Business Review”.pl_PL
dc.referencesWilson, H. J., and Daugherty, P. R. (2018b, August 8), Why Even AI-Powered Factories Will Have Jobs for Humans. “Harvard Business Review”. Retrieved from https:// hbr.org/2018/08/why-even-ai-powered-factories-will-have-jobs-for-humans (accessed 15.03.2021).pl_PL
dc.referencesWood, Z. (2018), Rise of robots threatens to terminate the UK call-centre workforce. Retrieved from https://www.theguardian.com/business/2018/may/12/robot-technology-threat-terminist-uk-call-centre-workforce (accessed 15.03.2021).pl_PL
dc.identifier.doi10.18778/8220-533-6.05


Pliki tej pozycji

Thumbnail
Nazwa:
69-89-modlinski.pdf
Rozmiar:
284.1KB
Format:
PDF
Oglądaj/Otwórz
Thumbnail
Nazwa:
Swiatek-Barylska-Facets of ...
Rozmiar:
416.0KB
Format:
Obraz JPEG
Oglądaj/Otwórz
Thumbnail
Nazwa:
license_rdf
Rozmiar:
805bajtów
Format:
application/rdf+xml
Oglądaj/Otwórz

Pozycja umieszczona jest w następujących kolekcjach

Pokaż uproszczony rekord

Attribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe
Poza zaznaczonymi wyjątkami, licencja tej pozycji opisana jest jako Attribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe