| dc.contributor.author | Bera, Agnieszka | |
| dc.date.accessioned | 2015-06-30T11:39:31Z | |
| dc.date.available | 2015-06-30T11:39:31Z | |
| dc.date.issued | 2013 | |
| dc.identifier.issn | 0208-6018 | |
| dc.identifier.uri | http://hdl.handle.net/11089/10302 | |
| dc.description.abstract | The article demonstrates possible alternatives of the progress in the recruitment and selection
process in the contact center branch. The following publication also provides a critical view on the
solutions applied. Additionally, it comprises a summary analysing types of dysfunctions possibly
anticipating during the recruitment and selection process in the contact center branch. | pl_PL |
| dc.language.iso | pl | pl_PL |
| dc.publisher | Wydawnictwo Uniwersytetu Łódzkiego | pl_PL |
| dc.relation.ispartofseries | Acta Universitatis Lodziensis, Folia Oeconomica;288 | |
| dc.title | Dysfunkcje w procesach rekrutacji i selekcji do contact center | pl_PL |
| dc.title.alternative | Dysfunctions in the Recruitment and Selection Process in Contact Center | pl_PL |
| dc.type | Article | pl_PL |
| dc.page.number | [183]-193 | pl_PL |
| dc.contributor.authorAffiliation | Uniwersytet Ekonomiczny we Wrocławiu | pl_PL |
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| dc.references | Kawka T., Listwan T., Dobór pracowników, [w:] Listwan T., (red.), Zarządzanie kadrami, Wydawnictwo C.H. Beck, Warszawa 2010 | pl_PL |
| dc.references | JK, Rynek pracy wyhamował, 08–10–2012 [http://praca.wp.pl], | pl_PL |
| dc.references | Holman D., Batt R., Holtgrewe U., The Global Call Center Report: International Perspectives on Management and Employment, 2007 | pl_PL |
| dc.references | Kotrych A., Podsumowanie 2011 roku w branży call i contact center – Komentarz ekspercki spółki Voice Contact Center z grupy OEX, 05–01–2012 [www.voicecc.pl] | pl_PL |
| dc.references | Pocztowski A., Zarządzanie zasobami ludzkimi, Polskie Wydawnictwo Ekonomiczne, Warszawa 2008 | pl_PL |
