Wewnątrzorganizacyjne uwarunkowania zaufania w przedsiębiorstwie w świetle badań nad pozytywnym potencjałem organizacji

Abstract

The desired state of trust in company is a strong and common belief of the credibility and mutual benevolence among employees and management. In effect, attitudes, decisions and behaviors are accepted. The aim of the paper is to identify antecedents of trust in company and assess how strong each of 89 identified antecedents influences on trust us the key areas of Positive Organizational Potential. The comparative analyses is based on the empirical research findings of two methods: questionnaire survey conducted in companies operating in Poland and a Delphi panel. Analyses shows slight discrepancies between the experts opinions and the companies survey results. Generally, groups of intra-organizational antecedents related to leadership and communication are the strongest impact on trust. However, in each category managers can find important particular determinants which indicate the ways to building trust in company.