Bankowość relacyjna jako czynnik determinujący rozwój sektora bankowości korporacyjnej w Polsce
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This document examines the key benefits of relationship banking services provided to both large corporates as well as small and medium enterprises. Given the significant underpenetration of corporate banking in Poland, compared to other Central and Eastern European and especially Western European countries, the substantial growth of this sector is expected in the upcoming years. Introduction or further development of relationship banking services is perceived as one of the key factors, which may drive the future growth of corporate banking. According to recent theories, as a bank provides more services to its customers, it creates a stronger relationship with them and gains more confidential information about customer’s needs and capabilities. Both sides can potentially benefit from such relationships. For instance, relationship banking can help banks in monitoring the default risk of borrowers, providing a comparative advantage in lending. It can also lower banks’ cost of information gathering over multiple products. Depending on the competitiveness of the banking sector, such benefits to banks can lead to increased credit supply to customers, through either greater quantities and/or lower prices of credit. On the other hand, customers can benefit not only from lower probability of credit rationing but also lower price of credit and quicker access to other banking services. This study implies that relationship banking might be a key driver of future growth of corporate banking sector in Poland and further comprehensive quantitative analysis shall be considered based on the examples in more developed markets.