Efektywność szkoleń menedżerskich (na podstawie badań ankietowych)

Abstract

Under guidance of the School of Management, University of Edinburgh there was carried out a survey on participants of long-term management courses of study and MBA type, which were organised by four training centres operating in Poland within the so-called network of regional management centres of the British Konow-How Fund. The survey of this type was conducted in Poland for the first time. A general goal of the project was to examine effectiveness of such training programmes. The following criteria were taken into account when assessing effectiveness: progress in professional careers, assessment of the course itself with regard to its programme and substantive aspects, as well as possibilities of future professional development of managers. Two types of questionnaires were prepared and mailed. The first was addressed to course participants and it aimed at gathering opinions abourt quality of training and information about further professional careers of graduates. The other questionnaire was mailed to companies sending their employees to training courses. Both questionnaires had a similar structure. The questionnaire for course participants consisted of three parts: information concerning the course, content of the course and the respondent’s characteristics. For example, respondents were asked whether the course equipped them with knowledge decisive for development of professional careers, whether it helped develop practical skills; in what way acquired skills affected development opportunities of a career; whether completing the course meant promotion or changing qualifications, e.g. from production to marketing; and finally - whether expectations regarding skills and qualifications, which the course brought differed from the reality. The questionnaire addressed to the company contained the following parts: content of training, realisation of training courses and management development, general remarks and characteristics of the company. The questionnaire was mailed to companies sending their employees to training courses. The total of 951 questionnaires were mailed, of which 786 to course participants and 165 to empanies. The index of received answers was: 15,9% and 15%, respectively.