Browsing Turyzm/Tourism 2023, 33/1 by Issue Date
Now showing items 1-12 of 12
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The effect of overall service quality on customer satisfaction: The moderating role of travel experience
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The purpose of this study is to explore the relationship between overall service quality and customer satisfaction, further, this relationship is examined in terms of travel experience as a moderator. The study mainly ... -
Content analysis of hotel reviews as a quality management tool: Preliminary verification of the SERVQUAL scale
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The purpose of this paper is to identify the main factors for the quality of hotel services and to verify the SERVQUAL measurement scale commonly used in the services sector. In order to achieve this goal, an innovative ... -
The impact of the COVID-19 pandemic on the pilgrimages of Konya Province inhabitants
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The article concerns the characteristics and assessment of the Mecca pilgrimage trends among the inhabitants of Konya Province (Türkiye) in 2017–2021, i.e. before and after the outbreak of the COVID-19 pandemic. Particular ... -
Anomalies in the ‘dark side’ of tourism: Resistance to popular sites in Samarinda, Indonesia
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The term ‘destination security’ is found in the customs and norms applied to prevent conflicts between tourism actors, local communities and the surrounding environment. The emergence of resistance to a destination because ... -
Opportunities for evaluation of sustainable tourism – assessing the availability of ETIS indicators in Poland
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The purpose of the article is to evaluate the possibilities of evaluating sustainable tourism in Polish tourist regions, in particular, through the use of ETIS indicators and to assess for the availability of data for their ... -
The musicscape in hotel businesses: Evidence from online reviews
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)Musicscape is an important topic in tourism and hospitality contexts. However, there are few studies on this subject in the accommodation sector. The study aims to determine the effect of ‘musicscape dimensions’ on customer ... -
Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA)
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The aim of the article is to assess the significance (importance) and level of inconvenience of selected attributes of tourist services provided at particular stages of the supply chain in tourism (information, accommodation, ... -
Crisis-led transformation or no transformation at all? A multifaceted inquiry towards destination recovery
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)Though there has been an upward rise in the number of publications on COVID-19, tourism and hospitality, researchers have turned a blind eye towards conducting a multifaceted stakeholder assessment of its impact on a given ... -
Examining urban tourists’ attitudes: The case study of Belgrade (Serbia)
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)Personal characteristics have an important role in shaping tourists’ attitudes. The purpose of this study is to examine tourists’ attitudes to elements of the tourist offer of the city of Belgrade, the main urban destination ... -
Hotel or rented flat: A profile of purchasers of accommodation services in Warsaw
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The spreading of short-term flat rentals has brought about changes in the accommodation market, often seen as a threat to traditional accommodation providers. This is particularly true in large cities which have a considerable ... -
Revisiting perceived determinants of tourism destination competitiveness among tourists: The case of national parks in Sarawak, Malaysia
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The present study aims to widen the existing literature by discovering potential determining factors at selected ecotourism destinations, primarily involving Bako, Niah, Kubah, Gunung Gading and Gunung Mulu National Parks. ... -
Can a woman travel as a woman? Perceptions of travel barriers to women by personality trait
(Wydawnictwo Uniwersytetu Łódzkiego, 2023-09-08)The aim of this study is to examine differences in women’s perceptions of travel constraints by personality trait, according to age, educational level, personal income, travelled destination, the purpose of travelling, the ...