Show simple item record

Impact of Technology Acceptance by Employees on Hotel Competitiveness

dc.contributor.authorBahar, Mehmet
dc.contributor.authorLeśniewska-Napierała, Katarzyna
dc.contributor.authorNapierała, Tomasz
dc.contributor.authorTopsakal, Yunus
dc.contributor.editorBirdir, Kemal
dc.date.accessioned2019-10-07T15:43:39Z
dc.date.available2019-10-07T15:43:39Z
dc.date.issued2019
dc.identifier.isbn978-975-6900-63-5
dc.identifier.urihttp://hdl.handle.net/11089/30511
dc.description.abstractThe main goal of the paper is to identify technology acceptance by employees of 5-star hotels located in Antalya region (Turkey), and to investigate its impact on hotel competitiveness. Selection of research area was determined by the fact that Antalya is one of the top Turkish tourist destinations, with international profile of the visitors, and intense hotel competition. The following types of hotels were investigated: (1) hotels affiliated to international chains, (2) hotels affiliated to national chains, and (3) independent hotel enterprises. 12 selected managers were interviewed regarding hotel types mentioned above. Thus, 4 IDIs were conducted with managers of selected hotels affiliated to international chains, 4 IDIs with managers of selected hotels affiliated to Turkish brands, and 4 IDIs with managers of selected independent entities.pl_PL
dc.language.isoenpl_PL
dc.publisherMersin Universitypl_PL
dc.relation.ispartofThe Third International Congress on Future of Tourism: Innovation, Entrepreneurship and Sustainability (Futourism 2019);
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectInformation and Communication Technologiespl_PL
dc.subjectTechnology Acceptance Modelpl_PL
dc.subjectHotelpl_PL
dc.subjectEmployeespl_PL
dc.subjectAntalyapl_PL
dc.titleImpact of Technology Acceptance by Employees on Hotel Competitivenesspl_PL
dc.typeBook chapterpl_PL
dc.page.number402-406pl_PL
dc.contributor.authorAffiliationUniversity of Lodzpl_PL
dc.contributor.authorAffiliationCentre of Tourism Research, Development, and Innovation, CiTURpl_PL
dc.referencesAkis, A. (2011). The effects of mass tourism: A case study from Manavgat (Antalya–Turkey). Procedia-Social and Behavioral Sciences, 19, 289-296.pl_PL
dc.referencesAlbayrak, T., Caber, M., González-Rodríguez, M.R., & Aksu, A. (2018). Analysis of destination competitiveness by IPA and IPCA methods: The case of Costa Brava, Spain against Antalya, Turkey. Tourism Management Perspectives, 28, 53-61.pl_PL
dc.referencesArsezen-Otamisa, P., & Yuzbasioglu, N. (2013). Analysis of Antalya tourism cluster perceived performance with structural equation model. Procedia-Social and Behavioral Sciences, 99, 682-690.pl_PL
dc.referencesAyeh, J.K. (2015). Travellers’ Acceptance of Consumer-Generated Media: An Integrated Model of Technology Acceptance and Source Credibility Theories. Computers in Human Behaviour, 48, 173-180.pl_PL
dc.referencesCobanoglu, C., Berezina, K., Kasavana, M.L., & Erdem, M. (2011). The impact of technology amenities on hotel guest overall satisfaction. Journal of Quality Assurance in Hospitality & Tourism, 12(4), 272-288.pl_PL
dc.referencesCollins, G.R., & Cobanoglu, C. (2013). Hospitality information technology: Learning how to use it. Kendall/Hunt Publishing Co.pl_PL
dc.referencesDavis, F.D. (1986). A technology acceptance model for empirically testing new end user information systems: theory and results. Sloan School of Management, Massachusetts Institute of Technology, Amherst, MA.pl_PL
dc.referencesErkuş-Öztürk, H. (2009). The role of cluster types and firm size in designing the level of network relations: The experience of the Antalya tourism region. Tourism Management, 30(4), 589-597.pl_PL
dc.referencesErkuş-Öztürk, H., & Eraydin, A. (2011). Factors of global connectivity in Antalya’s tourism. Annals of Tourism Research, 38(4), 1300-1321.pl_PL
dc.referencesErkuş-Öztürk, H., & Terhorst, P. (2016). Innovative restaurants in a mass-tourism city: Evidence from Antalya. Tourism Management, 54, 477-489.pl_PL
dc.referencesHoontrakul, P., & Sahadev, S. (2004). ICT Adoption Propensity in the hotel industry: An Empirical study. Available at https://papers.ssrn.com/sol3/papers.cfm?abstract_id=635942 [14.08.2019].pl_PL
dc.referencesJaremen, D.E., Jędrasik, M., & Rapacz, A. (2016). The Concept of Smart Hotels as an Innovation on the Hospitality Industry Market – Case Study of Puro Hotel in Wrocław. Economic Problems of Tourism, 36(4), 65-75.pl_PL
dc.referencesKaushik, A.K., Agrawal, A.K., & Rahman, Z. (2015). Tourist behaviour towards self-service hotel technology adoption: Trust and subjective norm as key antecedents. Tourism Management Perspectives, 16, 278-289.pl_PL
dc.referencesKöksal, C.D., & Aksu, A.A. (2007). Efficiency evaluation of A-group travel agencies with data envelopment analysis (DEA): A case study in the Antalya region, Turkey. Tourism Management, 28(3), 830-834.pl_PL
dc.referencesLeśniewska-Napierała, K., & Napierała, T. (2017). The function of hotels in revitalizing rural areas: case studies in Pomerania Province. Turyzm/Tourism, 27(2), 63-72.pl_PL
dc.referencesMakowska, M., & Boguszewski, R. (2013). Analiza danych zastanych–zagadnienia wstępne. [in:] M. Makowska (ed.), Analiza danych zastanych: Przewodnik dla studentów. Wydawnictwo Naukowe Scholar, Warszawa, 9-31.pl_PL
dc.referencesMinichiello, V., Madison, J., Hays, T., Parmenter, G. (2004). Doing qualitative in-depth interviews. [in:] V. Minichiello, G. Sullivan, K. Greenwood, & R. Axford (eds.). Research methods for nursing and health science. Pearson Education Australia, New South Wales, 411-446.pl_PL
dc.referencesOktay, S. (2017). An analytical study to identify and determine the usage frequency of sales and marketing strategies for 5 star hotels in the Antalya region. Procedia Computer Science, 120, 862-870.pl_PL
dc.referencesParaskevas, A., & Buhalis, D. (2002). Outsourcing IT for small hotels: The opportunities and challenges of using application service providers. Cornell Hotel and Restaurant Administration Quarterly, 43(2), 27-39.pl_PL
dc.referencesShin, H., Perdue, R.R., & Kang, J. (2019). Front desk technology innovation in hotels: A managerial perspective. Tourism Management, 74, 310-318.pl_PL
dc.referencesSigala, M. (2003). The information and communication technologies productivity impact on the UK hotel sector. International Journal of Operations & Production Management, 23(10), 1224-1245.pl_PL
dc.referencesSigala, M. (2005). Integrating customer relationship management in hotel operations: managerial and operational implications. International Journal of Hospitality Management, 24(3), 391-413.pl_PL
dc.referencesSirirak, S., Islam, N., & Ba Khang, D. (2011). Does ICT adoption enhance hotel performance?. Journal of Hospitality and Tourism Technology, 2(1), 34-49.pl_PL
dc.referencesUsoro, A., Shoyelu, S., & Kuofie, M. (2010). Task-Technology Fit and Technology Acceptance Models Applicability to e-Tourism. Journal of Economic Development, Management, IT, Finance and Marketing, 2(1), 1-32.pl_PL
dc.referencesYüzbaşıoğlu, N., Çelik, P., & Topsakal, Y. (2014). A research on innovation in small and medium-sized enterprises in tourism industry: case of travel agencies operating in Antalya. Procedia-Social and Behavioral Sciences, 150, 735-743.pl_PL
dc.contributor.authorEmailtomasz.napierala@geo.uni.lodz.plpl_PL


Files in this item

Thumbnail
Name:
license_rdf
Size:
805bytes
Format:
application/rdf+xml
View/Open
Thumbnail
Name:
bahar_lesniewska_napierala_top ...
Size:
99.85Kb
Format:
PDF
Description:
Manuscript
View/Open

This item appears in the following Collection(s)

Show simple item record

Attribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe