Mental well-being and psychological distress in the workplace: A pilot study of Greek hotel employees

Abstract

Mental well-being in the workplace has emerged as a critical area of concern, particularly in the hospitality sector, where employees face demanding schedules, emotional labour and heightened customer expectations. This article investigates the mental well-being and the psychological distress of Greek hotel employees through a case study based on 139 survey responses. The research examines demographic profiles, daily work pressures and the impact of the post-COVID era on psychological well-being, while also documenting coping strategies and policy recommendations. Results reveal high levels of stress, extended working hours, moderate satisfaction with working conditions, and significant challenges in maintaining a work-life balance. Post-pandemic, employees reported a decline in self-assessed mental well-being, with anxiety, emotional exhaustion and sleep disturbances being prevalent. Despite these challenges, few employees sought professional support, reflecting stigma and low organizational attention to mental well-being. Suggestions provided by employees centered on reducing working hours, improving communication with management, and introducing structured mental well-being programs. The study highlights the urgent need for organizational, sectoral and governmental policies to safeguard employee well-being, enhance resilience and promote sustainable employment practices in the Greek hotel industry.