Pokaż uproszczony rekord

Cyfrowe formy wsparcia psychologicznego w dobie postpandemicznej: między technologią a relacją terapeutyczną

dc.contributor.authorOber-Domagalska, Barbara
dc.date.accessioned2025-12-15T08:15:57Z
dc.date.available2025-12-15T08:15:57Z
dc.date.issued2025-12-12
dc.identifier.urihttp://hdl.handle.net/11089/56980
dc.description.abstractThe article analyzes the development and functioning of online forms of psychological support, which gained particular significance during and after the COVID-19 pandemic. It discusses various modalities—ranging from video therapy and chat-based counseling to self-help programs and AI-assisted tools. Attention is given to both the potential and the limitations of online therapy, with emphasis on ethical, legal, and technological issues. The analysis integrates a scholarly perspective with the author’s practical experience as a psychologist working online. The findings indicate that psychological support delivered via the Internet constitutes an essential component of the contemporary therapeutic landscape. Despite numerous advantages—such as increased accessibility and anonymity—these forms of support require continued reflection on ethical and legal grounds. Their effectiveness depends on the therapist’s competencies, the quality of the therapeutic relationship, and technological security.en
dc.description.abstractArtykuł analizuje rozwój i funkcjonowanie internetowych form wsparcia psychologicznego, które w sposób szczególny zyskały na znaczeniu w okresie pandemii COVID-19 i po jej zakończeniu. Omówiono ich różnorodne formy – od wideoterapii, przez czaty i programy samopomocowe, po narzędzia oparte na sztucznej inteligencji. Zwrócono uwagę zarówno na potencjał, jak i ograniczenia terapii prowadzonej online, wskazując na kwestie etyczne, prawne i technologiczne. Analiza łączy perspektywę naukową z doświadczeniami praktycznymi autorki jako psycholożki pracującej online. Analiza wskazuje, że wsparcie psychologiczne oferowane przez Internet stanowi ważny element współczesnego krajobrazu terapeutycznego. Pomimo licznych zalet – takich jak większa dostępność i anonimowość – formy te wymagają dalszej refleksji w kontekście etycznym i prawnym. Ich skuteczność zależy od kompetencji terapeuty, jakości relacji oraz bezpieczeństwa technologicznego.pl
dc.language.isopl
dc.publisherWydawnictwo Uniwersytetu Łódzkiegopl
dc.relation.ispartofseriesWładza Sądzenia;29pl
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0
dc.subjectwsparcie psychologicznepl
dc.subjectterapia onlinepl
dc.subjectsztuczna inteligencjapl
dc.subjecte-zdrowiepl
dc.subjectpandemia COVID-19pl
dc.subjectpsychological supporten
dc.subjectonline therapyen
dc.subjectartificial intelligenceen
dc.subjecte-healthen
dc.subjectCOVID-19 pandemicen
dc.titleCyfrowe formy wsparcia psychologicznego w dobie postpandemicznej: między technologią a relacją terapeutycznąpl
dc.title.alternativeDigital Forms of Psychological Support in the Post-Pandemic Era: Between Technology and Therapeutic Relationshipen
dc.typeArticle
dc.page.number95-108
dc.contributor.authorAffiliationUniwersytet Łódzkipl
dc.identifier.eissn2300-1690
dc.referencesAronson, J. K. (2001). Use of the Telephone in Psychotherapy. New York: Jason Aronson Publisherspl
dc.referencesChang, Y.-L. B. (2024). Applications of AI-powered Conversational Chatbot for Mental Health, Highlights in Science Engineering and Technology, 120:43–48. https://doi.org/10.54097/4vcjj296pl
dc.referencesColì, E., Gavrila, L., Cozzo, D., Falcone, R., (2024). Online psychological support in the COVID‐19 era: Social representations, trust and perceived effectiveness from the perspective of mental health service users in Italy, Counselling and Psychotherapy Research, 24(4), 1415–1431pl
dc.referencesCouncil on Bioethics Raport. (2022). The role of technology in mental healthcare, Nuffield Council on Bioethics. https://www.nuffieldbioethics.org/wp-content/uploads/NCOB-Briefing-The-role-of-technology-in-mental-healthcare.pdfpl
dc.referencesDavey, E., Bryant-Waugh, R., Bennett, S. D., Micali, N., Baudinet, J., Konstantellou, A., Clark-Stone, S., Green, A., & Shafran, R. (2025). Guided Self-Help Treatment for Children and Young People With Eating Disorders: A Proof-Of-Concept Pilot Study, European eating disorders review: The Journal of the Eating Disorders Association, 33(3), 595–607. https://doi.org/10.1002/erv.3171pl
dc.referencesDavis, N., & Calitz, K. (2014). Online support groups: a review of the literature, International Journal of Mental Health Systems, 8(1), 1–12pl
dc.referencesDinger, U., Morschek, L., Nyblade, L., Stangl, A., Israel, D., Schopper, A., Thanbichler, E., Zumbaum-Fischer, F., Hippchen, T., Merle, U., Tarbet, K., & Nikendei, C. (2022). Psychosomatic-psychotherapeutic support for Covid-19 patients in domestic quarantine: a content analysis of supportive telephone calls, Zeitschrift Fur Psychosomatische Medizin Und Psychotherapie, 68 3(3), 283–296. https://doi.org/10.13109/zptm.2022.68.3.283pl
dc.referencesDohnány, S., Kurth-Nelson, Z., Spens, E., Luettgau, L., Reid, A., Gabriel, I., Summerfield, Ch., Shanahan, M., Nour, M. M. (28 July 2025). Technological folie à deux: Feedback Loops Between AI Chatbots and Mental Illness, arXiv:pl
dc.referencesDominiak, M., Gędek, A., Antosik, A.Z. and Mierzejewski, P. (2024). Mobile health for mental health support: a survey of attitudes and concerns among mental health professionals in Poland over the period 2020 – 2023. Front, Psychiatry 15:1303878. https://doi.org/10.3389/fpsyt.2024.1303878pl
dc.referencesDutz, C., et al. (2016). Usability challenges in the design of mHealth apps for elderly users with chronic diseases: A systematic review, Journal of the American Medical Informatics Association, 23(6), 1144–1152pl
dc.referencesDupré H. M., (10 June 2025). People Are Becoming Obsessed with ChatGPT and Spiraling Into Severe Delusions”, Futurism. Retrieved 29 June 2025pl
dc.referencesFang, A., Yang, W., Shah, R.S., Mathur, Y., Yang, D., Zhu, H., Kraut, R., (2023). What Makes Digital Support Effective? How Therapeutic Skills Affect Clinical Well-Being. Human-Computer Interaction, arXiv:2312.10775 [cs.HC]. https://doi.org/10.48550/arXiv.2312.10775pl
dc.referencesFarzan, M., Ebrahimi, H., Pourali, M., et al. (2024). Artificial Intelligence-Powered Cognitive Behavioral Therapy Chatbots, a Systematic Review, Iranian Journal of Psychiatry. https://doi.org/10.18502/ijps.v20i1.17395pl
dc.referencesFernandez, E., Salem, D., Swift, J. K., & Ramtahal, N. (2015). Meta-analysis of dropout from cognitive behavioral therapy: Magnitude, timing, and moderators, Journal of Consulting and Clinical Psychology, 83(6), 1108–1122. https://doi.org/10.1037/ccp0000044pl
dc.referencesFieldhouse, R. (18 September 2025). “Can AI chatbots trigger psychosis? What the science says”. Nature. 646 (8083): 18–19. Bibcode:2025Natur.646…18F. doi:10.1038/d41586-025-03020-9pl
dc.referencesGallegos, C., Kausler, R., Alderden, J., Davis, M., Wang, L. (2024). Can Artificial Intelligence Chatbots Improve Mental Health? A Scoping Review. Comput Inform Nurs. 2024 Oct 1;42(10):731–736. doi: 10.1097/CIN.0000000000001155. PMID: 38934788pl
dc.referencesGriffiths, K. M., Crisp, D., Christensen, H., Mackinnon, A. J., & Bennett, K. (2010). The ANU WellBeing study: a protocol for a quasi-factorial randomised controlled trial of the effectiveness of an Internet support group and an automated Internet intervention for depression, BMC psychiatry, 10, 20. https://doi.org/10.1186/1471-244X-10-20pl
dc.referencesHe, Y., Zhu, X., Wu, B., et al. (2022). Mental Health Chatbot for Young Adults With Depressive Symptoms During the COVID-19 Pandemic: Single-Blind, Three-Arm Randomized Controlled Trial, Journal of Medical Internet Research. Nov 21; 24(11)e 40719. doi:10.2196/40719pl
dc.referencesHill, K. (13 June 2025). “They Asked an A.I. Chatbot Questions. The Answers Sent Them Spiraling”. The New York Times. Archived from the original on 28 June 2025. Retrieved 29 June 2025pl
dc.referencesKazimierska-Zajac, Magdalena & Ślósarz, Luba. (2022). E-therapy during a pandemic in Poland and worldwide – a temporary trend or a new reality? E-methodology. 8(8). 9–15. DOI: 10.15503/emet.2021.9.15pl
dc.referencesKeinonen, K., Lappalainen, P., Puolakanaho, A., Kaipainen, K., Lappalainen, R., & Kiuru, N. (2024). Brief online ACT intervention to improve adolescents’ well-being: Effectiveness among adolescents with depressive symptoms during COVID-19, Children and Youth Services Review, 161, 1–6pl
dc.referencesKlikovac, T. (2015). The First Telephone Line for the Psychological Support to Oncological Patients and Their Family Members in Serbia, Srpski Arhiv Za Celokupno Lekarstvo, 143, 726–730. https://doi.org/10.2298/SARH1512726Kpl
dc.referencesKokotailo, R. A., Kent, A. C., & Choy, A. (2018). The Use of Text Messaging for Peer Support Among Counselling Psychology Graduate Students. 2(1), 1–17. https://journalhosting.ucalgary.ca/index.php/ep/article/view/43031pl
dc.referencesKoulouri, T., Macredie, R. D., & Olakitan, D. (2022). Chatbots to Support Young Adults’ Mental Health: An Exploratory Study of Acceptability. ACM Transactions on Interactive Intelligent Systems, Vol 12(2). https://doi.org/10.1145/3485874pl
dc.referencesKyndait, P., Komu, L.T., Jamir, S.I., Baishya, D., Kalita, J.K., Das, P.J.,(2024). The Role of Technology in Mental Health: Evaluating Digital Interventions for Psychological Well-being, International Journal of Scientific Research in Science and Technology, Volume 11, Issue 6, 366–386. https://doi.org/10.32628/IJSRST24116186pl
dc.referencesLagetto, G., Teti, A., Fortunato, L., Urone, C., Gullo, S., Ciccarese, G., Lardo, P. P.. Gelo, O. C. G. (2024). The therapeutic relationship in videoconferencing psychotherapy: a qualitative study of therapists’ experiences, Clinical Neuropsychiatry, 21(5), 418–435pl
dc.referencesLopes, R.M., Silva. A.F., Rodrigues, A.C.A., Melo, V. (2024). Chatbots for Well-Being: Exploring the Impact of Artificial Intelligence on Mood Enhancement and Mental Health, Eur Psychiatry. 2024 Aug 27;67(Suppl 1):S550–1. https://doi.org/10.1192/j.eurpsy.2024.1143pl
dc.referencesMachado D., M., Castañeda M., R., Gómez F., I., Alonso M., C. M., & León de la Torre, A. (2021). Experiencia del servicio de consejería telefónica a personas con afectaciones psicológicas asociadas al aislamiento social, MediSur, vol. 19(3), 448–454. http://scielo.sld.cu/pdf/ms/v19n3/1727-897X-ms-19-03-448454.pdfpl
dc.referencesManole, A., Cârciumaru, R., Brînzaș, R., Manole, F., (2024). An Exploratory Investigation of Chatbot Applications in Anxiety Management: A Focus on Personalized Interventions, Information, 16(11). https://doi.org/10.3390/info16010011pl
dc.referencesMarciano, L., Saboor, S. (2023). Reinventing mental health care in youth through mobile approaches: Current status and future steps, Frontiers in Psychology, Vol 14. https://doi.org/10.3389/fpsyg.2023.1126015pl
dc.referencesMoore, J., Grabb, D., Agnew, W., Klyman, K., Chancellor, S., Ong, D. C., Haber, N. (23 June 2025). Expressing stigma and inappropriate responses prevents LLMS from safely replacing mental health providers. Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency (s. 599–627). doi:10.1145/3715275.3732039pl
dc.referencesØstergaard, S. D. (29 November 2023). Will Generative Artificial Intelligence Chatbots Generate Delusions in Individuals Prone to Psychosis? Schizophrenia Bulletin. 49 (6): 1418–1419. https://doi.org/10.1093/schbul/sbad128pl
dc.referencesPan, X., et al. (2019). The effectiveness of online support groups for depression: a systematic review and meta-analysis. Journal of the American Medical Informatics Association, 26(11), 1334–1343pl
dc.referencesRayland A, Andrews J (2023). From Social Network to Peer Support Network: Opportunities to Explore Mechanisms of Online Peer Support for Mental Health, JMIR Ment Health, Vol 10:e41855. doi: 10.2196/41855pl
dc.referencesRainey, L. C. (1985). Cancer Counseling by Telephone Help-Line: The UCLA Psychosocial Cancer Counseling Line, Public Health Reports (1974-), 100(3), 308–315. http://www.jstor.org/stable/20056478pl
dc.referencesRayland A, Andrews J. (2023). From Social Network to Peer Support Network: Opportunities to Explore Mechanisms of Online Peer Support for Mental Health, JMIR Ment Health 2023;10:e41855; doi: 10.2196/41855pl
dc.referencesReynolds, L. R., Springer, P. R., Taylor, N. C., Bischoff, R. J., & Cobb, R. A. (2024). Building Therapeutic Relationships Via Teletherapy. W: Cobb, R.A. (red). The Therapist’s Notebook for Systemic Teletherapy (s.21–24). New York: Routledge. https://doi.org/10.4324/9781003289920-5pl
dc.referencesRudwan, S. (2023). Online Psychological Care and Psychotherapy: Reality, Evidence, and Indicators, International Journal of Scientific Research, 2(11), 4. https://doi.org/10.59992/ijsr.2023.v2n11p4pl
dc.referencesRządeczka, M., Sterna,A., Stolińska,J., Kaczyńska, P., Moskalewicz, M., (2024), The Efficacy of Conversational Artificial Intelligence in Rectifying the. Theory of Mind and Autonomy Biases: Comparative Analysis, JMIR Mental Health, June 2024. doi: https://doi.org/10.48550/arXiv.2406.13813pl
dc.referencesShegekar, G. R., Gajbhiye, S. R., Bhosale, G. S., & Adikane, S. S. (2024). Review Paper on AI Chatbot for Mental Health Support, International Journal For Science Technology And Engineering, 12(10), 252–254. https://doi.org/10.22214/ijraset.2024.64499pl
dc.referencesSmith, K., Ostinelli, E., Macdonald, O., & Cipriani, A. (2020). COVID-19 and Telepsychiatry: Development of Evidence – Based Guidance for Clinicians, JMIR Mental Health, 7(8), e21108. https://doi.org/10.2196/21108pl
dc.referencesSong J, Litvin B, Allred R, Chen S, Hull TD, Areán PA (2023), Comparing Message-Based Psychotherapy to Once-Weekly, Video-Based Psychotherapy for Moderate Depression: Randomized Controlled Trial, J Med Internet Res, Vol 25, e46052; https://doi.org/10.2196/preprints.46052pl
dc.referencesStargell, N. A. (2017). Therapeutic Relationship and Outcome Effectiveness: Implications for Counselor Educators, Journal of Counselor Preparation and Supervision 9(2), 7. https://doi.org/10.7729/92.1164pl
dc.referencesStern Emilie, Breton Zélia, Alexaline Maïa, Geoffroy Pierre A., Bungener Catherine, (2025). Redefining the relationship in digital care: A qualitative study of the Digital Therapeutic Alliance, Encephale. 2025 Jun;51(3):227–232. https://doi.org/10.1016/j.encep.2024.02.011pl
dc.referencesSimpson, D. D., & Reid, R. C. (2012). The Therapeutic Relationship in E-Therapy for Mental Health: A Systematic Review, Journal of Medical Internet Research, 14(4). doi:10.2196/jmir.2084pl
dc.referencesThomason, K., K. (14 June 2025). “How Emotional Manipulation Causes ChatGPT Psychosis”, Psychology Today, Retrieved 29 June 2025pl
dc.referencesWhite, M., Dorman, S.M. (2001). The limitations of online communication in mental health support, Cyberpsychology & Behavior, 4(6), 723–727pl
dc.referencesWhite, M., Dorman, S. (2002). Receiving social support online: Implications for health education, Health Education Research. 16, 693–707. https://doi.org/10.1093/her/16.6.693pl
dc.referencesXu, B., & Zhuang, Z. (2020). Survey on psychotherapy chatbots, Concurrency and Computation: Practice and Experience: Volume 34, Issue 7. https://doi.org/10.1002/cpe.6170pl
dc.referenceshttps://www.hipaajournal.com/healthcare-data-breach-statistics/pl
dc.referenceshttps://cybersecuritycrc.org.au/mental-health-apps-privacy-riskspl
dc.contributor.authorEmailbarbara.ober@uni.lodz.pl
dc.identifier.doi10.18778/2300-1690.29.06


Pliki tej pozycji

Thumbnail
Nazwa:
95-108_Ober-Domagalska.pdf
Rozmiar:
498.1KB
Format:
PDF
Oglądaj/Otwórz

Pozycja umieszczona jest w następujących kolekcjach

Pokaż uproszczony rekord

https://creativecommons.org/licenses/by-nc-nd/4.0
Poza zaznaczonymi wyjątkami, licencja tej pozycji opisana jest jako https://creativecommons.org/licenses/by-nc-nd/4.0