Uwagi na temat standardów realizacji usług publicznych

Abstract

The article presents some remarks on standards for public services. The author discusses dillerent approaches to establishing standards for public services. He recommends the approach similar to the approach presented by the quality standards like for example ISO 9001. The approach of this kind set certain requirements for the management system and could assure the highest quality of public services better than the multiplication of standards (mainly based on setting “product requirements") created for each public service.