Filozofia ciągłego doskonalenia - TQM w polskich instytucjach finansowych
Streszczenie
The idea of implementation of continuous improvement philosophy - TQM and other
modem methods of management in different sectors of industry and services (including the
financial service sectors) has been attracting the attention in Poland. The analysis below
characterizes the changes that are currently being done on the contemporary financial market
(mainly banking and insurance). The special features of financial service and the problems of
measuring its quality is pointed out. While discussing the advantages and costs of standards
ISO implementation and of TQM elements in polish banks, insurance companies and other
financial organization the realization of crucial TQM features — such a continuous improvement
and the attitude to satisfy the internal (the organization worker) and external client - is
emphasized.
Collections